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Product

CLOUD CONTACT CENTER

Modern cloud communications can elevate your customer experience and enhance your contact center operations.

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Woman with a headset next to a live support queue

Customer experience

Create an amazing customer experience with cloud contact center services and technology.

  • AI Powered

    Enhance your contact center performance and your customer experience with AI powered intelligence tools and virtual agents.

  • Real‑Time Contact Center Apps

    Communicate as a contact center team in real‑time with our software and apps. Chat and collaborate with agents and teams, manage queues and call activity, and take calls from anywhere needed.

  • In‑Depth Reports & Analytics

    Get the call center data you need to make critical decisions and impact your customer experience. Design and customize agent, queue, and call reports with deep access to all performance data.

  • Customizable Queueing, Call Routing, & Design

    Queue, route, and deliver contact center calls to match your customer experience needs. Design complex and customized queue schedules, call routes, agent roles,

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Woman on a phone call next to an inbound sales call report

Accent's Cloud Contact Center is a multi-channel customer engagement platform that routes voice, chat and SMS interactions to the right agents with intelligent skills-based routing.

Live Contact Center Statistics & ManagementMulti-channel Customer Service SolutionsAI Powered Communication IntelligenceAI Virtual Agents
Manage calls, queues, and agents live with Accent's SuperView.Communicate with and support your customers using a variety of different channels.Transform every call into unique business insight with AI-powered call analysis and intelligence.Virtual agents, AI that interacts with customers across voice, text, chat, and email, moved past the “press 1 for sales” era.
Accent Support Queue and My Queues dashboards showing live callers and agents
Accent My Queues, agent chat, and SMS conversation across desktop and mobile
Accent AI call summaries dashboard in light mode
Customer on a phone call at home, with a virtual agent moving a Thursday appointment to 2:00
AIMM customer story video

Customer story

AIMM, an international healthcare benefits management firm, utilizes Accent's Cloud Contact Center along with the latest in natural language AI analysis tools to help improve customer satisfaction and the patient experience.

Read the Story

Tools

Tools to Increase Customer Satisfaction & Retention

Deliver the customer experience your business deserves and drive the performance metrics which will make an impact.

  • Customizable Experience

    Create a unique customer service experience which fits your brand and business needs.

  • Powerful Reporting & Analysis

    Get the data and insights you need to manage you call center team and continually improve performance.

  • Live View of All Activity

    Never miss a beat with real-time access to your entire contact center activity: queues, calls, agents, metrics, and more.

  • IVR & Menus

    Put your best foot forward to callers with unique automated attendant greetings and voice menus.

  • Integrated Call Notes & Scripts

    Route your phone calls to critical answer points with unique cloud-based call routing flexibility.

  • Automated Queue Callbacks

    Don't make your callers wait on hold, let them keep their place in line with automatic queue callback.

  • Flexible Integrations

    Intergrate with third-party CRM's and software suites to make work easier and boost employee productivity.

  • Work on Any Device

    Extend the power of cloud communications to your contact center and enable agents to work anywhere.

  • Complete Support

    Get the full support experience your business deserves with our U.S. based technical support team.

Awards

Award-winning contact center solutions

Accent's cloud contact center technology is recognized as a leader in the contact center industry.

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CUSTOMER magazine Contact Center Technology Award 2019

Talk to an expert to learn more about our award-winning cloud contact center solutions.

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Connect

Connect Your Way

There are a variety of ways to connect to Accent's cloud service and the choice is all yours. Utilize our unified communication apps, bring your own device, or choose from our variety of VoIP desk phones. Regardless, Accent's cloud communication suite allows you to customize your unique experience for all your business needs.

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