CLOUD CONTACT CENTER
Modern cloud communications can elevate your customer experience and enhance your contact center operations.
Accent Cloud Contact Center is an omnichannel customer engagement platform that routes voice, chat, email, and SMS interactions to the right agents with intelligent skills-based routing. It includes real-time analytics, call recording, and supervisor dashboards — helping businesses improve customer satisfaction and agent productivity.
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Create an amazing customer experience with cloud contact center services and technology.
Design a customer service experience which will elevate your business above the competition. Create unique call routing & queueing schemes, deploy agents wherever needed, manage all activity in real-time, and collaborate as a team with contact center communication apps.
A.I. Powered
Enhance your contact center performance and your customer experience with A.I. powered intelligence tools and virtual agents.
Real-Time Contact Center Apps
Communicate as a contact center team in real-time with our software and apps. Chat and collaborate with agents and teams, manage queues and call activity, and take calls from anywhere needed.
In-Depth Reports & Analytics
Get the call center data you need to make critical decisions and impact your customer experience. Design and customize agent, queue, and call reports with deep access to all performance data.
Customizable Queueing, Call Routing, & Design
Queue, route, and deliver contact center calls to match your customer experience needs. Design complex and customized queue schedules, call routes, agent roles,
AIMM, an international healthcare benefits management firm, utilizes Accent’s Cloud Contact Center along with the latest in natural language A.I. analysis tools to help improve customer satisfaction and the patient experience.
A.I. Powered Communication Intelligence
Transform every call into unique business insight with AI-powered call analysis and intelligence. Improve agent performance, streamline customer service processes, and drive measurable contact center improvements with Accent’s A.I. Communication Intelligence platform.
Live Contact Center Statistics & Management
Manage calls, queues, and agents live with Accent’s SuperView. Provide supervisors access to real-time statistics on multiple departments, queues, and groups at the same time. Interact with agents in real-time and provide assistance via barge-in, whisper or silent monitor functions all within the same interface.
Enabling Agents to Work from Anywhere
Take advantage of Accent’s cloud flexibility by deploying your contact center agents wherever needed. Take queue calls in the office, from home remotely, or on your favorite mobile device via our contact center apps.
Multi-channel Customer Service Solutions
Communicate with and support your customers using a variety of different channels. Voice, SMS text messaging, web chat, app integrations, screen pops, and automated interactive response (IVR) are all possible via Accent’s Cloud Contact Center.
Talk to an expert to learn more about our award-winning cloud contact center solutions.
Tools to Increase Customer Satisfaction & Retention
Deliver the customer experience your business deserves and drive the performance metrics which will make an impact.
Customizable Experience
Create a unique customer service experience which fits your brand and business needs.
Powerful Reporting & Analysis
Get the data and insights you need to manage you call center team and continually improve performance.
Live View of All Activity
Never miss a beat with real-time access to your entire contact center activity: queues, calls, agents, metrics, and more.
IVR & Menus
Put your best foot forward to callers with unique automated attendant greetings and voice menus.
Integrated Call Notes & Scripts
Route your phone calls to critical answer points with unique cloud-based call routing flexibility.
Automated Queue Callbacks
Don’t make your callers wait on hold, let them keep their place in line with automatic queue callback.
Flexible Integrations
Intergrate with third-party CRM’s and software suites to make work easier and boost employee productivity.
Work on Any Device
Extend the power of cloud communications to your contact center and enable agents to work anywhere.
Complete Support
Get the full support experience your business deserves with our U.S. based technical support team.
Award-winning contact center solutions
Accent’s cloud contact center technology is recognized as a leader in the contact center industry.