Modern cloud communications can elevate your customer experience and enhance your contact center operations.
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Create an amazing customer experience with cloud contact center services and technology.
Design a customer service experience which will elevate your business above the competition. Create unique call routing & queueing schemes, deploy agents wherever needed, manage all activity in real-time, and collaborate as a team with contact center communication apps.
Real-Time Contact Center Apps
Communicate as a contact center team in real-time with our software and apps. Chat and collaborate with agents and teams, manage queues and call activity, and take calls from anywhere needed.
In-Depth Reports & Analytics
Get the call center data you need to make critical decisions and impact your customer experience. Design and customize agent, queue, and call reports with deep access to all performance data.
Customizable Queueing, Call Routing, & Design
Queue, route, and deliver contact center calls to match your customer experience needs. Design complex and customized queue schedules, call routes, agent roles,
Flexible deployment options
Take advantage of Accent’s cloud flexibility by deploying your contact center agents wherever needed. Take queue calls in the office, from home remotely, or on your favorite mobile device via our contact center apps.
Multi-channel customer service solutions
Communicate with and support your customers using a variety of different channels. Voice, SMS text messaging, web chat, app integrations, screen pops, and automated interactive response (IVR) are all possible via the VoiceONE Cloud Contact Center.
Live contact center stats & management
Manage calls, queues, and agents live with SuperView. Provide supervisors access to real-time statistics on multiple departments, queues, and groups at the same time. Interact with agents in real-time and provide assistance via barge-in, whisper or silent monitor functions all within the same interface.
Talk to an expert to learn more about our award-winning cloud contact center solutions.
Tools to Increase Customer Satisfaction & Retention
Deliver the customer experience your business deserves and drive the performance metrics which will make an impact.
Keep your current business phone numbers even when switching voice providers.
Powerful Reporting & Analysis
A-to-Z setup of your cloud services along with customized training and delivery services.
Live View of All Activity
Accent supports a wide range of VoIP desk phones along with your favorite mobile devices.
IVR & Menus
Put your best foot forward to callers with unique automated attendant greetings and voice menus.
Integrated Call Notes & Scripts
Route your phone calls to critical answer points with unique cloud-based call routing flexibility.
Automated Queue Callbacks
Don’t make your callers wait on hold, let them keep their place in line with automatic queue callback.
Sign-up online and have your cloud phone system ready to go by the next business day or sooner.
Work on Any Device
Don’t settle for a one size fits all system setup. Have your cloud phone system configured to fit your business needs.
Get the full support experience your business deserves with our U.S. based technical support team.
Award-winning contact center solutions
Accent’s cloud contact center technology is recognized as a leader in the contact center industry.