J
Jordan
Ext: 2100
Available
Product
CLOUD PHONE SYSTEM
A complete cloud phone system for your business, including unlimited calling, text messaging, group messaging, and desktop & mobile apps. All managed and fully supported by our U.S.-based technical support.
Cloud phone system
The modern cloud phone system, built for today's business.
Designed for your business
A complete business phone system designed to meet your unique business needs.
Stay connected anywhere
Keep your business and your teams connected from the office and on the go via the devices they love.
All the business features you need
Get cloud‑powered calling, texting, group messaging, live call transcription, app integrations, and more in one system.
Phone system features to keep you connected
Your phone system within the Accent appConnect your favorites with one clickText messaging from your business numberView your entire organization
Favorites
J
Jordan
Ext 2100 · Available
Yesterday
J
Jordan4:18 PM
Can you take the 2:00 walkthrough at Riverside?
I can if the 1:30 wrap-up stays on time.
4:19 PM
J
Jordan4:21 PM
I put the site notes on Ext 2100.
Got them. Is Sam joining?
4:22 PM
Today
J
Jordan9:06 AM
He is on a billing call. He will jump in if it frees up.
J
Jordan9:07 AM
See you on the 2:00
I will be there.
9:07 AM
S
Sam
Ext 2140 · On a call
Today
S
Sam8:40 AM
Billing called about invoice 1842.
I can send the file over now.
8:41 AM
S
Sam8:42 AM
If they need a callback, use Ext 2140.
Will do. Anything else in that queue?
8:43 AM
S
Sam8:44 AM
Two more from this morning. Assign the billing ones to me.
On it.
8:44 AM
S
Sam8:45 AM
Thanks. I am on a call if they ring back.
M
Main
Inbound line
Wednesday
M
Main3:02 PM
Reminder. Thursday appointment at 2:00.
Still good on my side.
3:05 PM
M
Main3:05 PM
Reply 1 to confirm or 2 to reschedule.
1
3:06 PM
Today
M
Main8:00 AM
Your appointment is Thursday at 2:00.
Confirmed.
8:02 AM
M
Main8:02 AM
We will text this line if the time changes.
ES
East Support
Jordan · Sam · QueueBot
Today
J
Jordan8:12 AM
How many tickets are still open this morning?
Q
QueueBotAI8:12 AM
6 open. Two are waiting on the customer. I can assign the rest.
S
Sam8:13 AM
Assign the billing ones to me.
Q
QueueBotAI8:13 AM
Done. Both billing tickets are assigned to Sam.
J
Jordan8:14 AM
Is 1842 still waiting on a callback?
Q
QueueBotAI8:14 AM
Yes. Last customer reply was yesterday at 4:12.
I can take that callback after the 2:00.
8:15 AM
S
Sam8:15 AM
I already have the invoice open. Leave it with me.
Q
QueueBotAI8:15 AM
Left 1842 with Sam. Four tickets are still unassigned.
J
Jordan8:16 AM
Park the two that are waiting on the customer. We will check them after lunch.
Dialpad
00:00
Ready to connect
Make a call, send a message, or browse your contacts
Chats
ES
East Support
Jordan · Sam · QueueBot
Today
J
Jordan8:12 AM
How many tickets are still open this morning?
Q
QueueBotAI8:12 AM
6 open. Two are waiting on the customer. I can assign the rest.
S
Sam8:13 AM
Assign the billing ones to me.
Q
QueueBotAI8:13 AM
Done. Both billing tickets are assigned to Sam.
J
Jordan8:14 AM
Is 1842 still waiting on a callback?
Q
QueueBotAI8:14 AM
Yes. Last customer reply was yesterday at 4:12.
I can take that callback after the 2:00.
8:15 AM
S
Sam8:15 AM
I already have the invoice open. Leave it with me.
Q
QueueBotAI8:15 AM
Left 1842 with Sam. Four tickets are still unassigned.
J
Jordan8:16 AM
Park the two that are waiting on the customer. We will check them after lunch.
J
Jordan
Ext 2100 · Available
Yesterday
J
Jordan4:18 PM
Can you take the 2:00 walkthrough at Riverside?
I can if the 1:30 wrap-up stays on time.
4:19 PM
J
Jordan4:21 PM
I put the site notes on Ext 2100.
Got them. Is Sam joining?
4:22 PM
Today
J
Jordan9:06 AM
He is on a billing call. He will jump in if it frees up.
J
Jordan9:07 AM
See you on the 2:00
I will be there.
9:07 AM
S
Sam
Ext 2140 · On a call
Today
S
Sam8:40 AM
Billing called about invoice 1842.
I can send the file over now.
8:41 AM
S
Sam8:42 AM
If they need a callback, use Ext 2140.
Will do. Anything else in that queue?
8:43 AM
S
Sam8:44 AM
Two more from this morning. Assign the billing ones to me.
On it.
8:44 AM
S
Sam8:45 AM
Thanks. I am on a call if they ring back.
S
Sam
Ext: 2140
On a call
Q
QueueBotAI
AI
Available
ES
East Support
Group
Available
M
Main
Inbound line
Available
SMS
J
Jordan
Mobile · SMS
Today
Heading to the site now. Running about 10 late.
8:51 AM
Thanks for the heads up.
8:52 AM
Can you meet at the rear door?
8:53 AM
Yes. I will be there.
8:53 AM
Gate code is 2100 if the lobby is locked.
8:54 AM
Copy. I will wait by the loading dock.
8:54 AM
On site in 10. Parking in the rear.
9:02 AM
M
Main
Inbound line · SMS
Wednesday
Reminder. Thursday appointment at 2:00.
3:02 PM
Still good on my side.
3:05 PM
Reply 1 to confirm or 2 to reschedule.
3:05 PM
1
3:06 PM
Today
Your appointment is Thursday at 2:00.
8:00 AM
Confirmed.
8:02 AM
We will text this line if the time changes.
8:02 AM
S
Sam
Mobile · SMS
Today
Can you check invoice 1842 before I call billing?
8:36 AM
Opening it now.
8:37 AM
Customer asked if the charge posted.
8:38 AM
It posted this morning. I will note the thread.
8:39 AM
Invoice 1842 is with billing.
8:41 AM
Thanks. I will close my side.
8:41 AM
Your phone system within the Accent app
The Accent app delivers a full set of phone system and call handling features to all your devices. Connect with teammates, colleagues and customers anywhere from any device.
- Integrated calling on all your devices
- Call handling features like transfer, park & pickup, hold, and more
- Enable click to call from any app for immediate calling
Connect your favorites with one click
Bring all your contacts, teammates and colleagues in to one app and easily access them from any device.
- Favorites gives you quick access to critical teams and co-workers
- Import Microsoft and Google contacts with ease
- Never miss a call or message
Text messaging from your business number
Connect with your customers via text messaging from your business phone numbers. Send and receive text messages from the Accent app on all your devices.
- Text messaging via the phone numbers your customers trust
- Group and one-to-one text messaging
- Send pictures, share reactions and use emojis like any text conversation
View your entire organization
Accent's embedded Operator Panel combines a real-time view of phone system activity with a full compliment of call handling features. Powering main answer points, managers, and operational staff.
- Live view of all system activity and user presence
- Quick action keys for transfer and call handling
- Customizable layouts and designs to fit user needs
Desk phones
VoIP desk phones designed for any need.
Featuring desk phones, conference phones, video phones, cordless phones, and more. We have the device to fit your business needs regardless of the situation.
Features
Business Phone System Features That Matter
Your cloud phone system shouldn't sacrifice critical business telephony features for apps or flexibility, ours certainly doesn't.
I know there was a lot of work that went into this success that happened behind the scenes and I was impressed with the implementation of the cloud phone system.
Design Central
Order online and have your cloud phone system ready to go by the next business day or sooner.
Connect
Connect Your Way
There are a variety of ways to connect to Accent's cloud service and the choice is all yours. Utilize our unified communication apps, bring your own device, or choose from our variety of VoIP desk phones. Regardless, Accent's cloud communication suite allows you to customize your unique experience for all your business needs.
Use our apps on any device
