Solution

Do more with AI integrated into your communications

A communications system built to integrate with your AI agents and ready to accelerate your team's productivity.

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Woman with a headset asking Accent in chat for yesterday's outbound marketing report

Overview

AI enabled and agent-ready communications

Capture the voice of the customer
AI powered analysis and summary of every call gives you the true voice of the customer.
Transform customer experiences
Deploy AI agents that answer calls, chat, text and get work done whenever needed.
Bring your own agents to improve productivity
Integrate your existing AI agents directly into Accent's apps to enable human to agent communication like never before.
Leverage communications data like never before
Connect your agents to Accent's AI ready tools to query live and historical data, perform actions, analyze reports and much more.

Conversation AnalysisVirtual AI AgentsAgent IntegratedConnect Your LLM's

Conversation AnalysisCapture, summarize, and analyze conversations. Track follow-ups and next steps automatically.
Virtual AI AgentsLaunch a virtual receptionist, answer calls in queue with no wait time, deploy an AI chat agent to your website.
Agent IntegratedConnect your AI agents into workflows and communications via the Accent app and your team's improve productivity and operations.
Connect Your LLM'sSecurely connect your LLM's to Accent and make your communications data available to your agents.

Analyze

Deliver consistent, high-quality conversations

Monitor conversation quality across every team member and interaction to ensure customers receive the same level of care and professionalism, every time. Customize alerts for key behaviors or language to proactively address issues before they impact customer experience, maintaining high standards without micromanagement.

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Sales teammate on a call while Conversation Analysis lists takeaways and action items from an outbound call with Crestline Builders

Serve

Answer every call and message 24/7

Virtual agents can handle messages and conversations that would have previously sat in queue and left customers waiting. They schedule appointments, take orders, open tickets, run surveys, and qualify sales calls across voice, chat, SMS, and email.

Agents can connect to your business systems, update records, push work forward and hand off a call or chat to a live person whenever requested.

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Your agents

Bring your own agents

Connect your agents to Accent's apps and increase productivity and agent collaboration. With Accent, agents can integrate directly into group and one-to-one chats, becoming an immediate member of the team.

Don't have an agent of your own? Accent can build and deploy workflow and productivity agents for your organization.

Warehouse teammate with a laptop while an AI agent answers a stock question in chat

Connect

Connect your favorite LLM's to Accent

Connect Accent's phone system and communication tools to your favorite LLM's like Claude and ChatGPT to enable those agents to access real-time and historical data. Analyze call data, queue activity, conversation analyses, call journeys and more.

Talk with us

Sales teammate on a call while Accent answers how outbound sales did last week, with meetings booked, connect rate, and a weekly report

Together

One system, four jobs

Communication Intelligence looks back at conversations. Virtual agents handle customers. Your own bots work inside Accent chats. MCP lets other agents look up routes and live phone data. You do not have to buy four platforms to get four outcomes.

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Connect

Connect Your Way

There are a variety of ways to connect to Accent's cloud service and the choice is all yours. Utilize our unified communication apps, bring your own device, or choose from our variety of VoIP desk phones. Regardless, Accent's cloud communication suite allows you to customize your unique experience for all your business needs.