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Product

AI-Powered Virtual Agents

Accent Virtual Agents use AI to interact with customers across voice, text, chat, and email. They schedule appointments, take orders, open support tickets, run surveys, and qualify sales calls, all integrated with your business systems to execute tasks, update records, and escalate when needed.

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Virtual agents

Virtual Agents Are Handling Real Work Across Voice, Chat, and Email

Move past basic IVR menus. Accent Virtual Agents handle customer interactions that used to require a live agent, integrated with the systems your business already runs on.

Virtual Agents Are Handling Real Work

Virtual agents, AI that interacts with customers across voice, text, chat, and email, moved past the "press 1 for sales" era. In 2026, they are scheduling appointments, taking orders, opening support tickets, running customer surveys, and qualifying sales calls.

Integrated With Your Business Systems

The key difference from the chatbots of five years ago: these agents are integrated with actual business systems. They do not just collect information and hand it off. They execute tasks, update records, and escalate when they hit their limits.

AI Powered Contact Center Intelligence

Enhance your contact center performance and your customer experience with AI powered intelligence tools and virtual agents.

Scale Customer Service Without Scaling Headcount

For businesses running contact centers or handling high call volumes, virtual agents are the difference between scaling your team and scaling your phone bill. Automate routine interactions so live agents focus on complex, high-value conversations.

Customer on a phone call at home, with a virtual agent moving a Thursday appointment to 2:00

Platform

Automate Customer Interactions That Drive Results

Virtual agents from Accent go beyond scripted menus. They understand customer intent, complete tasks in your business applications, and keep every interaction on brand. Routine inquiries get resolved instantly while your team stays focused on the conversations that need a human touch.

Whether you run a contact center or manage high inbound call volume, virtual agents help you scale service without scaling headcount.

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Integration

Connected to Your Business Systems

Virtual agents that only collect information and send an email summary are not enough. Accent agents connect to your CRM, helpdesk, and line-of-business apps so they can execute tasks, update records, and trigger workflows in real time.

Office professional updating customer records on a laptop beside a desk phone and smartphone

Analytics

Supervisor Visibility and Control

Monitor virtual agent conversations, track resolution rates, and review escalation patterns from the same dashboards your supervisors already use. Spot trends, tune scripts, and continuously improve the customer experience with data instead of guesswork.

Supervisor reviewing virtual agent conversations on a laptop

Omnichannel

Multi-Channel Customer Engagement

Deploy virtual agents wherever your customers reach out. Voice, SMS, web chat, and email channels share the same intelligence and business logic, so customers get consistent answers and outcomes no matter how they connect.

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Features

Virtual Agent Features & Capabilities

From appointment scheduling to sales qualification, Accent Virtual Agents automate the interactions that slow your team down while keeping customers moving forward.

  • Appointment Scheduling

    Let virtual agents book, reschedule, and confirm appointments directly in your calendar systems without waiting on hold.

  • Order Capture

    Take customer orders over voice or chat, validate details, and push completed orders into your fulfillment workflow.

  • Support Ticket Creation

    Open support tickets with the right category, priority, and customer context so your team starts every case informed.

  • Customer Surveys

    Run post-interaction surveys across channels and route responses into reporting tools for continuous improvement.

  • Sales Call Qualification

    Qualify inbound sales calls, capture intent and budget signals, and route hot leads to the right rep with full context.

  • CRM & Business App Integration

    Connect virtual agents to your CRM, helpdesk, and line-of-business apps so data flows in both directions automatically.

  • Omnichannel Conversations

    Engage customers consistently across voice, SMS, web chat, and email from a single virtual agent platform.

  • Smart Escalation

    Hand off to live agents with full conversation history when requests exceed agent capabilities or customer sentiment drops.

  • Automated Task Execution

    Execute routine tasks in connected systems, update customer records, and trigger workflows without manual data entry.

  • Always-On Availability

    Extend service hours with virtual agents that answer common questions and complete tasks around the clock.

  • Natural Language Understanding

    Understand customer intent in everyday language across voice and digital channels for smoother, more human interactions.

  • Real-Time Monitoring

    Track virtual agent performance, conversation outcomes, and escalation rates from supervisor dashboards in real time.

Schedule a live demo to see how Accent Virtual Agents can handle real work for your business.

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Connect

Connect Your Way

There are a variety of ways to connect to Accent's cloud service and the choice is all yours. Utilize our unified communication apps, bring your own device, or choose from our variety of VoIP desk phones. Regardless, Accent's cloud communication suite allows you to customize your unique experience for all your business needs.

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