J
Jordan
Ext: 2100
Available
Product
TEAM COMMUNICATION
Designed for teamwork and collaboration, Accent keeps your teams and business connected. Chat with teammates, share files & pictures, or update the team in a group chat.
Team messaging
Team messaging all in one place.
Communicate with your teams and co‑workers in real‑time
- Chat one‑on‑one and in group messages.
- Share files, documents, and critical data.
- Keep your conversations in sync across all your devices.
- View the presence of your teammates and co‑workers in real‑time.
All your team and business communications in one app.
- Message: Chat, share files, create team and topic based group chats.
With Accent you get a complete business communication platform.
- Place and receive business phone calls directly from the app.
- Work from anywhere and stay connected via your PC, Mac, or smartphone.
- Switch between your desk phone or app as your schedule requires.
All your team and business communications in one app.
Team messaging all in one place.Unlock team collaborationKeep your teams connected on any device.Your favorite apps, integrated.
Favorites
J
Jordan
Ext 2100 · Available
Yesterday
J
Jordan4:18 PM
Can you take the 2:00 walkthrough at Riverside?
I can if the 1:30 wrap-up stays on time.
4:19 PM
J
Jordan4:21 PM
I put the site notes on Ext 2100.
Got them. Is Sam joining?
4:22 PM
Today
J
Jordan9:06 AM
He is on a billing call. He will jump in if it frees up.
J
Jordan9:07 AM
See you on the 2:00
I will be there.
9:07 AM
S
Sam
Ext 2140 · On a call
Today
S
Sam8:40 AM
Billing called about invoice 1842.
I can send the file over now.
8:41 AM
S
Sam8:42 AM
If they need a callback, use Ext 2140.
Will do. Anything else in that queue?
8:43 AM
S
Sam8:44 AM
Two more from this morning. Assign the billing ones to me.
On it.
8:44 AM
S
Sam8:45 AM
Thanks. I am on a call if they ring back.
M
Main
Inbound line
Wednesday
M
Main3:02 PM
Reminder. Thursday appointment at 2:00.
Still good on my side.
3:05 PM
M
Main3:05 PM
Reply 1 to confirm or 2 to reschedule.
1
3:06 PM
Today
M
Main8:00 AM
Your appointment is Thursday at 2:00.
Confirmed.
8:02 AM
M
Main8:02 AM
We will text this line if the time changes.
ES
East Support
Jordan · Sam · QueueBot
Today
J
Jordan8:12 AM
How many tickets are still open this morning?
Q
QueueBotAI8:12 AM
6 open. Two are waiting on the customer. I can assign the rest.
S
Sam8:13 AM
Assign the billing ones to me.
Q
QueueBotAI8:13 AM
Done. Both billing tickets are assigned to Sam.
J
Jordan8:14 AM
Is 1842 still waiting on a callback?
Q
QueueBotAI8:14 AM
Yes. Last customer reply was yesterday at 4:12.
I can take that callback after the 2:00.
8:15 AM
S
Sam8:15 AM
I already have the invoice open. Leave it with me.
Q
QueueBotAI8:15 AM
Left 1842 with Sam. Four tickets are still unassigned.
J
Jordan8:16 AM
Park the two that are waiting on the customer. We will check them after lunch.
Dialpad
00:00
Ready to connect
Make a call, send a message, or browse your contacts
Chats
ES
East Support
Jordan · Sam · QueueBot
Today
J
Jordan8:12 AM
How many tickets are still open this morning?
Q
QueueBotAI8:12 AM
6 open. Two are waiting on the customer. I can assign the rest.
S
Sam8:13 AM
Assign the billing ones to me.
Q
QueueBotAI8:13 AM
Done. Both billing tickets are assigned to Sam.
J
Jordan8:14 AM
Is 1842 still waiting on a callback?
Q
QueueBotAI8:14 AM
Yes. Last customer reply was yesterday at 4:12.
I can take that callback after the 2:00.
8:15 AM
S
Sam8:15 AM
I already have the invoice open. Leave it with me.
Q
QueueBotAI8:15 AM
Left 1842 with Sam. Four tickets are still unassigned.
J
Jordan8:16 AM
Park the two that are waiting on the customer. We will check them after lunch.
J
Jordan
Ext 2100 · Available
Yesterday
J
Jordan4:18 PM
Can you take the 2:00 walkthrough at Riverside?
I can if the 1:30 wrap-up stays on time.
4:19 PM
J
Jordan4:21 PM
I put the site notes on Ext 2100.
Got them. Is Sam joining?
4:22 PM
Today
J
Jordan9:06 AM
He is on a billing call. He will jump in if it frees up.
J
Jordan9:07 AM
See you on the 2:00
I will be there.
9:07 AM
S
Sam
Ext 2140 · On a call
Today
S
Sam8:40 AM
Billing called about invoice 1842.
I can send the file over now.
8:41 AM
S
Sam8:42 AM
If they need a callback, use Ext 2140.
Will do. Anything else in that queue?
8:43 AM
S
Sam8:44 AM
Two more from this morning. Assign the billing ones to me.
On it.
8:44 AM
S
Sam8:45 AM
Thanks. I am on a call if they ring back.
S
Sam
Ext: 2140
On a call
Q
QueueBotAI
AI
Available
ES
East Support
Group
Available
M
Main
Inbound line
Available
SMS
J
Jordan
Mobile · SMS
Today
Heading to the site now. Running about 10 late.
8:51 AM
Thanks for the heads up.
8:52 AM
Can you meet at the rear door?
8:53 AM
Yes. I will be there.
8:53 AM
Gate code is 2100 if the lobby is locked.
8:54 AM
Copy. I will wait by the loading dock.
8:54 AM
On site in 10. Parking in the rear.
9:02 AM
M
Main
Inbound line · SMS
Wednesday
Reminder. Thursday appointment at 2:00.
3:02 PM
Still good on my side.
3:05 PM
Reply 1 to confirm or 2 to reschedule.
3:05 PM
1
3:06 PM
Today
Your appointment is Thursday at 2:00.
8:00 AM
Confirmed.
8:02 AM
We will text this line if the time changes.
8:02 AM
S
Sam
Mobile · SMS
Today
Can you check invoice 1842 before I call billing?
8:36 AM
Opening it now.
8:37 AM
Customer asked if the charge posted.
8:38 AM
It posted this morning. I will note the thread.
8:39 AM
Invoice 1842 is with billing.
8:41 AM
Thanks. I will close my side.
8:41 AM
Team messaging all in one place.
Accent is your team's communication hub: chat, share files & content, create team and topic based group chats, integrate your AI agents and more. All from the device of your choosing and fully integrated with Accent's cloud phone system.
Unlock team collaboration
Group messaging lets teams collaborate and share ideas from anywhere. Create group conversations for teams, regions, projects, topics, subjects and more.
Keep your teams connected on any device.
All from the device of your choosing and fully integrated with Accent's cloud phone system.
Your favorite apps, integrated.
Integrate popular third-party applications to deliver real-time intelligence right to your desktop.
AI Agent
AI Agent Enabled & Ready
The future of work includes AI agents and Accent enables those agents to communicate across your teams just like your people. With Accent, agents can chat, complete tasks, share files and communicate one-on-one and in group chats. Connect your agents to the Accent app and unlock the future of real-time communications and agent collaboration.
Features
Features to Communicate Quickly and Effectively
Team messaging and collaboration features to keep your business communicating quickly and effectively from your favorite devices.
Order online and have your cloud phone system ready to go by the next business day or sooner.
Connect
So Many Ways to Connect
There are a variety of ways to connect to Accent's cloud service and the choice is all yours. Utilize our unified communication apps, bring your own device, or choose from our variety of VoIP desk phones. Regardless, Accent's cloud communication suite allows you to customize your unique experience for all your business needs.
Use our apps on any device
Download our desktop and mobile apps to use for your business communication needs and bring your own phones and devices if you have them.
Utilize Accent's VoIP desk phones
Choose from a great selection of VoIP desk phones, cordless phones, and conference phones. A device designed for all your business communication needs.