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A complete business communication solution from a service provider built to deliver and committed to your success.

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Your business communicates on Accent

Cloud calling from your favorite devicesBusiness Text MessagingCRM IntegratedVoIP Devices for Any Need
Use Accent's apps to make your business calls from your PC, Mac, or favorite mobile device.Send and receive text messages from your business numbers within Accent's easy-to-use apps.Connect your CRM, support systems, service desks, and other applications.Choose from a variety of unique desk phones, use our apps to work from any device.

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Accent desktop app showing the dialpad on a laptop, with an active call on the mobile app
Accent desktop app in light mode showing a live call with a matched CRM record
Conversation IntelligenceVirtual AgentsBring Your Own AgentsAI Agent Integrated
Automatically transcribe, store and analyze every phone call.AI agents that answer calls, perform tasks, chat with customers and get work done.Integrate your existing AI agents directly with your team via Accent's apps.Give AI agents access to call data, live activity, call routing and more via Accent's tools.

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Order tracking page with a virtual agent chat moving a sofa delivery to Saturday morning
Accent desktop app in light mode showing AI agents talking in a group chat
AI assistant using Accent MCP tools to check queue health
Live Statistics & ManagementMulti-Channel SolutionsAI Virtual AgentsAI Powered Communication Intelligence
View and manage calls, queues, and agents in real-timeConnect with your customers across different communication channelsAI that answers customers, completes work, and escalates when needed.Transform every call into unique business insight with AI-powered call analysis and intelligence.

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Accent Support Queue and My Queues dashboards showing live callers and agents
Accent My Queues, agent chat, and SMS conversation across desktop and mobile
Accent queues dashboard with a virtual agent live on a Sales Support call
Accent for TeamsDirect RoutingIntegrate all Your DevicesPowered by Accent's Cloud
Accent's Microsoft Teams app delivering calling, SMS texting, advanced call features and more without leaving Teams.Accent's cloud phone system integrated directly with Microsoft Teams, offering a Teams native calling experience.Access team collaboration and cloud calling capabilities from any version of the Microsoft Teams app.Cloud phone system, call routing, queueing, music on hold, and more within Teams powered by Accent's cloud phone system.

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Accent for Teams inside Microsoft Teams showing an active call with the dialpad and call controls
Microsoft Teams call on a laptop, phone, and Yealink desk phone
Accent Cloud Phone System dashboard with call activity, answer rate, and system health

Customers

Committed to Our Customer's Success

Accent is a trusted service provider for thousands of unique businesses, schools, non-profits, and government organizations. We have the capabilities to deliver the services your business needs with an absolute commitment to customer service and your success.

  • Whirlpool
  • AIMM
  • Casto
  • Westerville City Schools
  • SpiderRock
  • Sinclair Community College
  • Pizzuti Companies
  • Upper Arlington Schools
  • Penzone

Customer Stories

  • 1991Business communications since
  • Columbus, OhioHeadquartered in
  • U.S.-basedTechnical support and customer service
  • ThousandsBusinesses, schools, non-profits & government organizations
  • 99.999%Reliability and uptime

Testimonials

  • I just wanted to mention how pleased we are with the phone system. I've been using the virtual phone with a headset and it's been great.

    Prime Equipment Group

  • Accent has done a wonderful job for us. They are responsive and work to provide solutions.

    Westerville City Schools

  • Part of our motivation for a new phone system was to capture the capabilities of a modern system like the Accent platform.

    Restaurant Equippers

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Recognized by

Award-Winning Cloud Services

Recognized by industry leading organizations as among the best in cloud communications, video conferencing, unified communications, cloud contact center, and more.

  • TMC Video Conferencing Excellence Award 2020
  • Unified Communications Product of the Year Award 2021
  • IT Product of the Year Award 2020
  • CUSTOMER Contact Center Technology Award 2019
  • Hosted VoIP Excellence Award 2019
  • Voice Technology Excellence Award 2021

News

News & Blog

The latest company news, product announcements, insights, best practices, and business communication industry information from Accent.

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