SERVICE ATTACHMENT – Accent Team Edition

Last updated: March 25, 2021

This Service Attachment is a part of your Agreement with Accent, which includes the Master Service Agreement and its terms and conditions agreed to by the Parties under which Accent will provide the Accent Team Edition Service to Customer.

SERVICE OVERVIEW

  1. Accent Team Edition (Team Edition) is a cloud-based communication and collaboration service which provides internal team messaging, video meetings, group chat, file sharing, internal calling, and screen sharing.
  2. Team Edition includes:
    1. Accent Meetings video and audio conferencing service.
    2. Internal calling to other team members.
    3. Collaboration tools, including one-to-one and team chat, file sharing, and other innovative tools.
  3. Team Edition may be accessed from a variety of user End Points, including desktop clients, web clients, and mobile applications.
  4. Team Edition utilizes the Accent Network and the public Internet to deliver communication services to the Customer. Team Edition, the Accent Network, and any other services provided shall be operated and maintained at the sole discretion of Accent and within the physical location or locations of Accent’s choosing.  Accent shall not be obligated under any agreement to allow Customer access to Accent’s Team Edition operations or the operations of the Accent Network via either physical or virtual means.

SERVICE PERFORMANCE & DESIGN

  1.  VOICE & CALL QUALITY: Accent is committed to delivering a level of quality of the user experience which is consistent with common expectations of business-grade VoIP service.  Customer acknowledges assessment of voice quality is subjective and difficult to measure and depends on a variety of technical and environmental factors.  These factors include but are not limited to Internet Service Provider (ISP) reliability, ISP latency, ISP jitter, ISP network loss, and Customer local network performance including Customer owned/provided network equipment.  Customer further acknowledges these factors and others related to delivering VoIP service are outside of the scope of Accent’s control and Accent shall not be held responsible for voice/call quality degradation which is a result of these stated items or other items outside of Accent’s control.  Voice and call quality for all Accent services is subject to the criteria set forth in the Technical Sufficiency Criteria Exhibit within the Agreement.
  2. VIDEO QUALITY: Accent is committed to delivering a level of quality of the user experience which is consistent with common expectations of business-grade video conferencing service.  Customer acknowledges assessment of video quality is subjective and difficult to measure and depends on a variety of technical and environmental factors.  These factors include but are not limited to Internet Service Provider (ISP) reliability, ISP latency, ISP jitter, ISP network loss, Customer PC or device, and Customer local network performance including Customer owned/provided network equipment or devices.  Customer further acknowledges these factors and others related to delivering video service are outside of the scope of Accent’s control and Accent shall not be held responsible for video quality degradation which is a result of these stated items or other items outside of Accent’s control.  Video quality for all Accent services is subject to the criteria set forth in the Technical Sufficiency Criteria Exhibit within the Agreement.
  3. EXTERNAL CALLS: External calling is not available for Team Edition End Users. Where External Calls to video meetings from the PSTN are available for End Users, such calling is available only for the purpose of participants joining existing conferences.
  4. NO 911: 911 Services are not available for Team Edition End Users. Team Edition End Users must have an alternative means for placing emergency calls available at all times.

PURCHASE PLANS

Team Edition is made available in several pricing tiers which are described more fully at https://www.accentvoice.com/plans-pricing.